PRIVACY POLICY

Last updated: October 2025
BIA Force T/A The Henry Family Trust
Website: www.biaforce.com.au

1. Introduction

At BIA Force, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, register for programs, make payments, or engage with us through social media and digital platforms.

2. Information We Collect

We may collect personal information such as:

Your name, address, email, and phone number
Date of birth and emergency contact details
Health or medical information relevant to safe participation in our programs
Payment and billing details when processing purchases or class fees
Digital information such as IP addresses, browser type, and website usage (via cookies or analytics tools)
Communication preferences and feedback provided through forms or email

3. How We Collect Information

We collect information directly from you when you:

Register for classes, events, or programs
Subscribe to newsletters or marketing updates
Make payments through our online systems
Contact us via email or social media
Visit or interact with our website, which uses cookies and analytics

We may also collect information from third-party service providers who assist us in operating our business.

4. Use of Personal Information

Your information is used to:

Manage enrolments, memberships, and payments
Communicate important updates, class information, and promotional offers
Ensure participant safety and meet insurance or compliance requirements
Improve our services, website experience, and marketing reach
Meet our legal and regulatory obligations

5. Disclosure to Third Parties

We may share necessary information with trusted third-party platforms that help us deliver our services, such as:

ClassManager (for program management)
Stripe (for secure online payments)
Mailchimp (for newsletters and communications)
Google Analytics (for website analytics and performance insights)

These providers handle personal data in accordance with their own privacy policies and may store data securely overseas. We will never sell or rent your personal information.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Digital data is stored securely using password-protected systems and encrypted platforms.
Where paper records are required, they are kept in locked and monitored areas.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and collect statistical information.
Cookies do not personally identify you but help us analyse site traffic and tailor content.
You can disable cookies in your browser settings, though this may limit some website functionality.

8. Access and Correction

You may request access to the personal information we hold about you, or ask for corrections if you believe it is inaccurate, out of date, or incomplete.
Requests can be made by emailing admin@biaforce.com.au and we will respond within a reasonable timeframe.

9. Direct Marketing and Opt-Out

We may send you updates, news, and promotional information that we believe will interest you.
You may unsubscribe at any time using the link in our emails or by contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about how your personal information is handled, please contact us:

BIA Force
Email: admin@biaforce.com.au
Website: www.biaforce.com.au